Q: Do you offer a warranty/guarantee on your work?
A: Yes, You will be given a lifetime warranty on our labor. All parts are guaranteed as per the manufacturer's warranty for each specific part.
Q: What is cycle time?
A: Cycle time is the number of days that a vehicle takes to go through the repair process. This is measured by most insurance companies. Mudgett's is at the very top of the industry with regards to cycle time.
Q: How long will my repairs take?
A: The time to complete repairs depends on the complexity of the repairs needed and on our parts vendors and the insurance companies doing their part in a timely manner. We do not forsake quality workmanship for the sake of rushing a job through. Your vehicle will be repaired in a planned fashion to achieve both quality and efficiency.
Q: I need to arrange for a rental car while my vehicle is being repaired, can Mudgett's help with that?
Q: Will my paint match?
A: Color matching is not an easy task. Our paint staff is very good at color matching, in fact, Mudgett's paint staff has over 55 years of combined experience. That said paint matching is part science and part art as it is not exact. We use a number of techniques to accomplish proper color matching, including spraying test panels, blending adjacent panels, color tinting with a color camera, and working closely with our paint supply representative for certain tough color match problems. The bottom line is that in the end Mudgett's will make sure the paint job is done professionally and that you will not be able to discern a difference.
Vehicle Specific Questions
Q: What types of vehicles do you work on?
A: All makes and models of domestic and foreign of standard passenger cars and trucks.
Q: Is your shop Volvo Certified?
Q; Are your technicians BMW trained?
Q: What insurance providers do you work with?
A: Mudgett's will work with ANY insurance provider.
Q: My insurance company gave me a list of repair shops, but Mudgett's was not on the list can I still have the work done in your shop?
A: Yes. Which shop you car will be repaired in is your choice. Insurance companies, like to suggest "preferred" shops that they have arrangements with, but you are not obligated to go with the options they provided. If you choose Mudgett's your insurance provider must accept your choice.
Q: Is Mudgett's a "Preferred" Collision Repair Center?
A: Yes, Mudgett's is a preferred repair center for several insurance companies.